There are different ways to touch base with the web hosting company whose services you’re using, but the one that you will always find no matter which company you choose is a ticketing system. It is the least complicated communication medium for different reasons. If no tech support team representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always hit home. On top of that, you can copy & paste extensive bits of information without worrying about typographical errors, and in case a specific issue needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in one location, so each party can always see the comments left by the other one. The downside of using tickets to get in touch with your hosting provider is that they are typically separate from the web hosting platform, so if you need to provide info or to adhere to guidelines, you’ll need to use no less than 2 different systems and this number could rise if you wish to administer a couple of domain names. Furthermore, many web hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our web hosting isn’t separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it at any given moment with just a couple of mouse clicks, without having to leave your hosting account. The ticketing system offers a quick-search field, so you can track down de facto any ticket that you’ve sent in the past, if necessary. Furthermore, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to handle a particular issue even before you actually submit a ticket. The response time is no more than 1 hour, which suggests that you can receive quick assistance at any given time and if our support staff suggests that you should do something within your hosting account, you can do it right away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which means that you won’t require a different support platform to touch base with our help desk team – you can do this on the spot if you stumble upon an obstacle. Opening a new ticket takes several mouse clicks and finding an older one is equally easy. Using our clever search option, you can swiftly track down any ticket that you have sent in the past. You can open a ticket at any given moment whatsoever since our help desk support staff members are available to you 24 hours a day and respond in less than 1 hour, even though it seldom takes that much to obtain support. With Hepsia, you’ll have everything in one single location and you can just forget about needing to go through 2 or more platforms to solve a simple issue.