The accessibility to the customer and technical support that a web hosting company offers can tell you a lot about the services they provide too. When you can use just email messages and tickets, you have most likely come across some reseller and not the actual hosting supplier. When this is the case, you will have to wait for a couple of days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may have to consult with the real hosting company for extra assistance. If the supplier offers you different means of communication with quick response time that are available anytime, they are almost certainly the top provider, not just a reseller. Which means that you will take advantage of prompt assistance and top-notch support because they will have direct access to the servers where your account will be created. No matter what the problem - sales or technical, it is generally much better to have the option to get hold of your website hosting company right away via your preferred method of communication.

24/7 Customer Support in Web Hosting

We offer 24/7 billing, customer and tech support for all our web hosting. Even if you are not our customer yet and you have questions, we can help you right away and provide you with the needed information, so as to give you a choice to make the best decision when you obtain your new website hosting account. We are available at any moment, including weekends and holidays, and we provide several means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have a couple of telephone numbers all over the world, thus you'll be able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for several days to receive support for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to test our support services even before you aquire a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and basic queries. Our agents will help you select the perfect package or give you details about our servers, so as to confirm whether the system requirements for your sites are met. When you're an active client, you can also get in touch with us via email or via our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We guarantee that any time you employ these two ways of contact, you will get an answer within less than 1 hour and that’s 24/7, which includes weekends and official holidays. If you've used the website hosting services of other service providers, even large ones, you're able to compare the reply time considering that it usually takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS Hosting

If you buy a virtual private server through our company, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. If you are an existing customer and you want assistance with a technical issue which requires more time to analyze or resolve, you're able to open a ticket from your billing account or you can send an e-mail message and we will handle the issue and send you an answer within one hour. The answer time is warranted 24/7, which includes weekends and holidays, still for many issues it takes no more than 30 mins to receive assistance. The support service covers your VPS plus all of the pre-installed software it comes with, so in case you need help with third-party software, you'll be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to receive timely support in general, let alone when you operate a whole server, that's why every single dedicated server that we offer includes 24/7 support with one-hour answer time warranty regardless of the problem. This service is absolutely free for any kind of problems with the server or the software that was installed from our administrators through the setup, therefore you're able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing section or you could send an email message, and the actual response time for either of these rarely exceeds thirty minutes as we have administrators available twenty-four-seven. In case you need general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may use our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you'll be able to add to your server plan from your billing Control Panel.