Dedicated Web Hosting
24/7/365 Client Support Service

A Sixty–Minute Support Ticket Response Guarantee

We provide a sixty–minute response guarantee for any ticket or e–mail that you send to the customer service team. We’ll rapidly reply to all general inquiries and forward the case to our server admins if additional assistance is required. If you order our Admin Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon in advance.

An Outstanding Technical Support Service

Our help desk support staff will be online for you 24/7/365 should you require help with our Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated web hosting server. What is more if you need help with the standard administration tasks on your dedicated web hosting server, you can make use of the Admin Services package, which includes backup hard disk drive space, OS updates every week, installation and troubleshooting services, server monitoring and restarting services, etc.

An Easy–to–Navigate Help Area

Our Hosting Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its functions is a very handy integrated knowledge base that will walk you step by step on all the actions that you can perform. The majority of instructional articles in addition video versions which demonstrate all the tasks that you can perform in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.